What I've come to believe is that success is composed of three things: an unwavering belief we will succeed, the perseverance and commitment to stay ready, and the humility to recognize that we need to be lucky for moments outside of our control to show up. When you know that, you can push through the hard days without needing proof yet that it's working.

This conversation with Nour Bitar and Jesse Adams shows just how much leaders carry the responsibility to rebalance recognition, so that invisible labour isn’t taken for granted — whether it’s in our families or our organizations.

Over the last few years, we have had the opportunity to speak with, listen to, or coach hundreds of leaders and employees throughout...